Growatt is a well-known brand in the solar industry, mostly when we are talking about inverters. Growatt inverters are famous for their efficiency, reliability, and durability. Nevertheless, even the most well-designed and top-notch quality products can face different issues from time to time. That’s why customers must have a good understanding of the Growatt inverter warranty and services.
This brand provides its customers with a complete warranty on their inverters, making sure that customers have peace of mind and protection in case anything goes wrong. It’s good to mention that the warranty covers both product defects and workmanship issues, giving customers the assurance that their investment is safeguarded.
Growatt warranty durability
One of the standout features of the Growatt inverter warranty is its duration. The brand provides a standard 5-year warranty on most of its inverters. This means that for a period of 5 years from the date of purchase, customers can completely rely on Growatt to fix any problems that may arise with their devices. This industry-leading warranty duration shows confidence in the quality and reliability of their products.
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Furthermore, there is also an offer that can extend warranty options for customers who want additional coverage. This extended warranty can extend the standard 5-year warranty by up to 5 more years, giving customers a total warranty period of 10 years. This extra coverage can provide customers with extra peace of mind, especially in regions where extreme weather conditions or other factors may pose potential risks to the longevity of their inverters.
Another important point to mention is that Growatt’s warranty is transferable, and if the original purchaser sells their property, the warranty coverage can be passed on to the new owner. This is particularly beneficial for those who may be planning to sell their property in the near future. It not only adds value to the property, in addition makes sure that the potential buyers know about the product being covered in case of any issues with the inverter.
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In order to make a warranty claim, customers need to contact Growatt through their official channels. The process typically involves providing proof of purchase and documentation of the issue or defect. The customer service team is responsive in assisting customers with their warranty claims, making certain they have a smooth and seamless experience.
It’s worth mentioning that the Growatt inverter warranty does have certain limitations. For example, the warranty does not cover the damages caused by improper installation, neglect, natural disasters, or unauthorized repairs. It’s important to mention that customers should carefully read and understand the terms and conditions of the warranty so that they can avoid any misunderstandings.
Service terms & and conditions
(1) Product coverage:
Including Growatt inverter, Growatt monitoring device, and Growatt monitoring software.
(2) Country and Region coverage:
All countries and regions must read about this section according to the plans available there.
(3) Warranty claim:
in general, serial number (S/N）must provided in order to claim warranty. The warranty period is 5 years from the date of installation, and no more than 5 and half years from the date of delivery from Growatt factory.
(4) Please store the original purchasing invoice or receipt carefully.
Customers need to present it for warranty claim if it’s needed.
(5) Warranty commitment validity:
This section is strictly dependent on the formal sales contract signed with Growatt. If there is no sales contract signed, then Growatt Products Service Commitment shall be in use.
|Customer replacement, faulty units return to Growatt
|Growatt arrange replacement
The brand happens to take on the freight cost for products under warranty, but customers will be able to take on the custom clearance costs incurred. The customer takes on the freight cost and another sort of related costs for warranty expired or voided products.
Important points to consider
(1) Customers can contact Growatt via phone, fax, and email. Customers need to provide the following information for warranty claims:
1) Product Model, Serial Number.
2) System configuration details (Panels per string, number of strings, parallel or in series scheme, grid category, grid voltage rating, grid frequency rating).
3) Fault description (Error message or error code on LCD display. Pictures, or other fault information)
It’s worth mentioning that Growatt reverses the right to reject the warranty claims without the necessary information. If this happens, it’s the customer who will be responsible for the loss or any other consequence.
(2) Free warranty service is provided for products with a valid warranty. It’s excluded from warranty are damages caused because of:
- Breaking the product seal / opening the casing without permission from Growatt
- Transport damage
- Incorrect installation or commissioning; like, incorrect DC or AC pole wiring/connection, loose DC or AC pole wiring/connection, which can cause damage to the inverter.
- Failure to observe the user manual, the installation guide, and the maintenance regulations
- Unauthorized Modifications, changes, or attempted repairs
- Incorrect use or inappropriate operation
- Insufficient ventilation of the device
- Failure to observe the applicable safety regulations
- Force Majeure (e.g., lightning, overvoltage, storm, fire)
Growatt company provides a warranty for its products
In the end, the Growatt inverter warranty is a standout feature offered by the brand. With a standard 5-year warranty and an option to extend the warranty to 10 years, the brand shows commitment to customer satisfaction and product quality. The transferability of the warranty adds additional value to both the original purchaser and future property owners. Contact us to buy growatt inverter.
Even though there are limitations to the warranty coverage, the customer service team is always ready to assist customers with their claims. All in all, the Growatt inverter warranty provides customers with the assurance and confidence they need when they are investing in solar energy solutions.